Overview

The noise service currently operates six days per week, offering a late-night out-of-hours service on a Friday and Saturday. If there is no one on duty, or if the noise has stopped, we will not take immediate action but your complaint will be logged.  You can’t make an anonymous report but all complaints are confidential.

Daytime

  • Monday to Saturday, 8am to 4pm

Evenings and nights

  • Friday and Saturday, 8pm to 4am

The best way to report nuisance noise is by using our online form:

Once we have received your complaint you may get a call from us asking you to confirm the noise is still happening. If it is, we will contact you and arrange to visit you in your property to investigate the noise level and find out how it’s affecting you. Please note you may receive a call from a private/withheld number and this will be one of our Officers. If you do not answer we will leave a voicemail and will then call back shortly after. It is important that our Officers speak to you so that we can discuss your complaint and any action that may be required.

Check the progress of an existing report

Use the reference number found on your confirmation email to check the status of your report.

We cannot provide you with a status update or escalate your issue without your reference number unless you have made this report via My B&D.